Application Support Analyst
at | |
Location | Lahore, Pakistan |
Date Posted | October 9, 2020 |
Category |
Others
|
Job Type |
Full-time
|
Qualifications | Bachelor’s degree in Business Administration, Social Sciences, Computer Science |
Career Level | Mid Level |
Experience | 1 year |
Gender | Both |
Base Salary | -- Not Mentioned -- |
Currency | PKR |
Send Resume at | work@solitontechnologies.com |
Description
Soliton is seeking Application Support Analyst
Education: Bachelor’s degree in Business Administration, Social Sciences, Computer Science, technical field, or equivalent experience
Experience: Minimum 1 year
Location: Lahore
Shift Start = 8pm – 5 am (Pakistan Time)
Saturday & Sunday will be ON and they will have off days during weekdays.
No of Positions: 3
We Offer: Market competitive salary plus other perks and benefits
Responsibilities:
Troubleshoot problems reported by customers and help solve technical issues
Answer questions from customers as well as prospective customers about the features and capabilities of our solutions
Develop customer-facing documentation for our solutions on an as-needed basis
Communicate customer needs and wishes to our product team.
Log and track customer issues, and communicate status back to the customer
Address issues resulting from application monitoring to ensure system availability
Required Skills:
Excellent understanding of the technical fundamentals of the web-based applications
Knowledge in HL7 (V3 preferred), XML, and web services
Excellent written and verbal communication, customer service skills
Interested candidate may apply mention Application Support Analyst in subject Line