Application Support Analyst

at Soliton Technologies
Location Lahore, Pakistan
Date Posted October 9, 2020
Category Others
Job Type Full-time
Qualifications Bachelor’s degree in Business Administration, Social Sciences, Computer Science
Career Level Mid Level
Experience 1 year
Gender Both
Base Salary -- Not Mentioned --
Currency PKR
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Soliton is seeking Application Support Analyst

Education: Bachelor’s degree in Business Administration, Social Sciences, Computer Science, technical field, or equivalent experience
Experience: Minimum 1 year
Location: Lahore
Shift Start = 8pm – 5 am (Pakistan Time)
Saturday & Sunday will be ON and they will have off days during weekdays.
No of Positions: 3
We Offer: Market competitive salary plus other perks and benefits

Troubleshoot problems reported by customers and help solve technical issues
Answer questions from customers as well as prospective customers about the features and capabilities of our solutions
Develop customer-facing documentation for our solutions on an as-needed basis
Communicate customer needs and wishes to our product team.
Log and track customer issues, and communicate status back to the customer
Address issues resulting from application monitoring to ensure system availability

Required Skills:
Excellent understanding of the technical fundamentals of the web-based applications
Knowledge in HL7 (V3 preferred), XML, and web services
Excellent written and verbal communication, customer service skills

Interested candidate may apply mention Application Support Analyst in subject Line