Application Support Engineer

at People™ - Professional Employer Pvt Ltd
Location Lahore/Islamabad/Karachi, Pakistan
Date Posted September 21, 2017
Category Distribution & Logistics
Job Type Full-time
No. of Vacancies 5
Qualifications BS – Computer Engineering (Software / Network)
Career Level Mid level
Experience 6months
Gender Both
Base Salary 30,000-40,000
Send Resume at jobs@people.com.pk

Description

 Responsibilities • Routine Operation which includes

SFO, Sub D, Track IT etc

• Managing HHT devices using MDM (Mobicontrol) software

• With respect to application issues, coordination with employees

• Troubleshoot and resolve user’s application related issues

• Coordination with development team to log, escalate and feedback for software related issues

• To provide 1st and 2nd LEVEL support; answering support queries via email or call logging system or walk-in users

• Enterprise service desk (resolution & support and feedback)

• Supporting the roll-out of new applications

• SFO (hardware) related documentation, dispatching and tracking • Issues related to local Portal like login and profile

• Timely escalation of issues to level 2 and 3

• SFO Operations • Mobicontrol Operations • Ad-Hoc SFO Operations

• OSDP Installations Location: Islamabad,Karachi & Lahore

Type: Contractual (3rd Party Payroll)