Application Support Engineer
at | |
Location | Lahore/Islamabad/Karachi, Pakistan |
Date Posted | September 21, 2017 |
Category |
Distribution & Logistics
|
Job Type |
Full-time
|
No. of Vacancies | 5 |
Qualifications | BS – Computer Engineering (Software / Network) |
Career Level | Mid level |
Experience | 6months |
Gender | Both |
Base Salary | 30,000-40,000 |
Send Resume at | jobs@people.com.pk |
Description
Responsibilities • Routine Operation which includes
SFO, Sub D, Track IT etc
• Managing HHT devices using MDM (Mobicontrol) software
• With respect to application issues, coordination with employees
• Troubleshoot and resolve user’s application related issues
• Coordination with development team to log, escalate and feedback for software related issues
• To provide 1st and 2nd LEVEL support; answering support queries via email or call logging system or walk-in users
• Enterprise service desk (resolution & support and feedback)
• Supporting the roll-out of new applications
• SFO (hardware) related documentation, dispatching and tracking • Issues related to local Portal like login and profile
• Timely escalation of issues to level 2 and 3
• SFO Operations • Mobicontrol Operations • Ad-Hoc SFO Operations
• OSDP Installations Location: Islamabad,Karachi & Lahore
Type: Contractual (3rd Party Payroll)