Associate/Software Engineer – Technical Product Support

at i2c
Location Lahore, Lahore, Pakistan
Date Posted January 13, 2021
Category Software & Web Development
Job Type Full-time
Qualifications BSCS, MCS
Career Level Entry Level
Experience Fresh-3 Years
Gender Both
Base Salary -- Not Mentioned --
Currency PKR
Send Resume at aarshad02@i2cinc.com

Description

Associate/Software Engineer – Technical Product Support
Location: Lahore
Education: BSCS, MCS
Experience: Fresh-3 Years experience

Candidates must be willing to work according to US timings (night shift)

Job Description:
-Communicate directly with clients to provide desired information and status on technical inquiries.
-Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.
-Primarily responsible for efficient and effective analysis and resolution of product related queries.
-Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems
-Log, identify, analyze, and resolve issues related to software products.
-Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.
-Provide technical facilitation to Client Support in promptly addressing Client inquiries and problems.
-Use ticketing system and other software to maintain data related issues and respective resolutions.

Skills
-Problem solving skills
-Strong verbal and written communication skills.
-Good database concepts and SQL skills.

Interested candidates, please apply with subject 'Technical Product Support'

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