Associate Software Engineer- Technical Product Support

at i2C
Location Pakistan, Pakistan
Date Posted February 7, 2019
Category Software & Web Development
Job Type Full-time
Qualifications BCS/MCS
Career Level Entry Level
Experience Fresh
Gender Both
Base Salary -- Not Mentioned --
Currency PKR
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Currently hiring for Associate Software Engineer- Technical Product Support Level II. Fresh gratuates with degrees BCS/MCS (Preference for IT grads i.e. BSIT, MSIT, BBIT, etc).
Good databases (mySQL, SQL Server, Oracle)!
Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products,Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone and ticketing System,Correspondence with clients & inter-departmental communication,In-house Product Trainings,Data Preparation for analysis purpose / Entry Services,Technical Support Services (Level 1 & 2) through log data,Onsite/Remote Product Trainings, installations & troubleshooting.Handling Client calls for product info. & Technical support.Preparing/escalating regular progress reports to higher management.Log, identify, analyze, and resolve customer issues related to software products
Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders

Please apply or refer someone