Brief description of the job:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Working Hours: 9-hour shift
• Requirements (Education): Bachelors qualified
• No. of Vacancies: 20

Skills & Abilities:

• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Must be flexible to work in shifts
• Excellent communication skills

Age limit: 20 to 30

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Transport: Conveyance will be provided to females only, males own transport.

Salary: Up to 21,500

Location: Karachi, Lahore & Islamabad