Customer Support Specialist – International

at ibex. Customer Engagement, Evolved.
Location Karachi, Pakistan
Date Posted December 4, 2019
Category Call Center & BPO
Job Type Full-time
Qualifications O-Level / A-Level / Intermediate / Bachelors
Career Level Mid Level
Experience Fresh
Gender Both
Base Salary 60,000-70,000
Currency PKR
Send Resume at careers.pk@ibex.co

Description

Brief description of the job:

  • Timely preparation of rates and quotes for customers and overseas agents.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely correspondence back to customers, track and resolving any issues regarding product.

Timings: 9 hours shift

Requirements (Education): O-Level / A-Level / Intermediate / Bachelors

No. of Vacancies: 30

Skills & Abilities:

  • Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
  • Ability to work in a blended operations and customer development role
  • Self-motivated, assertive, and respond to brand metrics.
  • Manages complex transactional or emotional customer situations promptly and professionally.
  • Ability to multi-task in a fast-paced environment with rapidly changing priorities
  • Contributes to building a positive team spirit and puts the success of the team above their own interests.
  • If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Salary: Up to Rs. 55,000/-

Transport: Conveyance will be provided.

Location: Karachi, Lahore & Islamabad