Female Customer Support Manager

at WI-HR Consultants
Location Karachi, Karachi, Pakistan
Date Posted October 13, 2021
Category Chemicals
Job Type Full-time
Qualifications Graduate / Masters
Career Level Manager
Experience Experienced
Gender Not Applicable
Base Salary -- Not Mentioned --
Currency PKR
Send Resume at fari@wihrconsultant.com

Description

WI HR CONSULTANT requires staff for Leading Chemical Industry at Karachi
Female Customer Support Manager
JOB Responsibilities:
Customer’s feedback (Visits & Calls):
Feedback regarding:
> ISSUES: services by Key Account Manager, Accounts, Logistics, order execution, material and other dissatisfaction.
>VOLUMES (tonnage/product)
> COMPETITORS (products, price, quantity)
>SUGGESTIONS for improvement
> Handling customer complaints & Feedback.
Product & Market Knowledge:
·        Being a support manager he/she should verbally know about Customers Rates, Monthly Consumption & Credit Terms offered to them.
·        He/she should have basic knowledge & weaknesses of competitor’s product to do comparative analysis.
·        He/she should verbally know about competitors Base Price, Market Rates, imports per month, advantages, disadvantages & customer portfolio etc.
·        He/she should keep updating himself/herself about market knowledge in every dimension.
Salary : 60k-100k with other benefits

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