Officer – Support Desk
at | |
Location | Karachi, Pakistan |
Date Posted | February 19, 2018 |
Category |
Accounting & Finance
|
Job Type |
Full-time
|
Qualifications | Graduate |
Career Level | Mid Level |
Experience | 1 -2 years |
Gender | Not Applicable |
Base Salary | -- Not Mentioned -- |
Send Resume at | hr@1link.net.pk |
Description
Position: Officer – Support Desk
Location: Karachi
Qualification: Minimum Graduation
Minimum Experience: 1 -2 years
Job Description: • Provide support to member banks, biller’s, telco’s. • Circulation of Planned Downtime notification according to any member banks. • Monitoring of Phoenix & BPS application & EMC replication. • Monitoring of traffic analyzer, port traffic in terms of data connectivity with DR site. • Inform & coordinate with member banks in case of Controller fluctuation, BPS service fluctuation & SAF count scenarios. • Circulation of SAF stuck cases, amongst all banks for fixation of issue at their end. • Coordination with member banks for compliance of 1LINK message format if reported not up to the mark from any member banks. • Wrong punched cases to be taken up with PTCL for reversal if reported by any member bank & get it resolved as per agreed SOP. • Provide transaction status to member banks, telco’s & biller as & when acquired. • Health check of data center. • Follow escalation matrix in case of any unplanned downtime of 1LINK applications. • Escalation of level-2/level-3 incidents to respective team for resolution on timely basis.
Candidates can send CVs with subject “Officer – Support Desk”