ABTACH PVT LTD is currently hiring Quality Assurance Executives on urgent basis.

· Perform customer service quality assurance checks of email, text, phone and chat interactions between university staff and students.
· Provide qualitative and quantitative feedback on student/staff interactions using defined service parameters and scoring rubrics.
· Make observations on recurring service issues and student challenges and communicate these observations to Student Experience leadership.
· Other assigned duties as business needs dictate.
Skills:
· Detail-oriented
· Customer Service
· Ability to organize and prioritize tasks and information
· Ability to communicate effectively both orally and written
· Problem Solving
· Proficiency with Microsoft Office Suite
· Ability to draw conclusions from qualitative and quantitative data

Salary package: 35,000-45,000
Shift timings: Morning & Night

PACKAGE DETAILS:
Transportation (females only)
Health Insurance.
Compatible Salary.
Full-time Job.
Office located in Clifton.

Interested candidates can send in their resume, and don't forget to mention the relevant designation in the subject line.