Software Engineer – Technical Product Support
Location: Lahore
Education: BCS, MCS
Number of Positions: 30

Job Description
-Communicate directly with clients to provide desired information and status on technical inquiries.
-Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.
-Primarily responsible for efficient and effective analysis and resolution of product related queries.
-Generating and providing data or reports to clients and other stakeholders
-Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems
-Log, identify, analyze, and resolve issues related to software products.
-Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.

Skills:
-Excellent database concepts and SQL skills.
-Ability to analyze, troubleshoot and solve problems.
-Use ticketing system and other software to maintain data related issues and respective resolutions.

Interested candidates, please apply  with subject 'Technical Product Support'