Software Engineer –Technical Product Support
Location: Lahore
Education: BSCS/MSCS
Experience: 1-3 Years

Candidates must be willing to work according to US timings (night shift)

Job Description:
-Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products .
-Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone and ticketing System.
-Correspondence with clients & inter-departmental communication.
In-house Product Trainings
-Data Preparation for analysis purpose / Entry Services.
-Technical Support Services (Level 1 & 2) through log data.
-Onsite/Remote Product Trainings, installations & troubleshooting
-Handling Client calls for product info. & Technical support.
-Log, identify, analyze, and resolve customer issues related to software products

Skills:
-Databases (mySQL, SQL Server, Oracle), Operating System, Programing Language (PHP, HTML, .Net, Java etc.), Basic commands knowledge of Linux, Tools (Crystal Report etc, Visual Studio, Dreamweaver, MS Office etc.)
-Good database concepts and SQL skills
-Strong verbal and written communication skills

Interested candidates, please apply with subject 'SE-Technical Product Support'