Software Engineer – Technical Product Support

Location: Lahore

No. of Positions: 10

Education: BCS, MCS, BSIT, MSIT, BBIT

Job Description

-Communicate directly with clients to provide desired information and status on technical inquiries.

-Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.

-Primarily responsible for efficient and effective analysis and resolution of product related queries.

-Generating and providing data or reports to clients and other stakeholders

-Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems

-Log, identify, analyze, and resolve issues related to software products.

-Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.

Skills:

-Excellent database concepts and SQL skills.

-Ability to analyze, troubleshoot and solve problems.

-Use ticketing system and other software to maintain data related issues and respective resolutions.

Interested candidates, please apply  with subject 'Technical Product Support'