Job Brief:

We are looking for a skilled tele sales officer/key account manager to oversee the relationship’s of the company with its most important clients. Key account manager/tele sales officer will be responsible to manage a set of approx. 150 customers and identify needs and requirements of the customers to promote out business’s solutions and achieve mutual satisfaction.

Key account manager/tele sales officer will be responsible for the overall cross selling & upselling and his/her goal is to contribute in sustaining and growing our business achieve long term success.

Job Responsibilities:

• Consistently make a good first impression when calling leads
• Commit to departmental and individual quotas/goals
• Meet company expectations for excellent customer service
• Update contacts database when necessary
• Provide information regarding product/service in an engaging manner
• Answer all customer questions honestly and accurately
• Take relevant notes on all calls for future use and enter into database
• Process orders quickly and accurately
• Maintain a friendly, professional tone at all times
• Function as part of the team with sincere enthusiasm
• Negotiate sales and address any concerns/reservations of potential customers
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Facilitate field teams o mutually achieve targets.
• Creating and updating activity reports
• Reach out to existing and potential customers to present our product and service offering
• Learn details about our product and service offerings
• Measure identified KPIs
• Always strive towards meeting sales quota
• Track and document calls and sales
• Prepare and present achievements and KIPs
• Initiating repeated orders by follow up phone calls after the customers' purchases
• Preparation of sales reports and caparisons of competitors' offer conditions