Key Three Problem Solving Strategies You Require Being Aware Of

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Are you a problem solver? If you need to be employed in today’s modern workplace, you should be. No one needs to hire “that guy” (or girl!) that has to ask for assistance every single second of every day because they are incapable of doing things on their own. They need someone that has problem solving strategies, and knows how to turn those strategies into action.

Interview Query: What problem solving strategies do you use to stay aware of issues and resolve them in your work area? Can you give me an instance of how this has worked for you in your current role?

This is a 2 part question. The first part is about generally having some sort of awareness of problem solving strategies in the workplace (emphasis on “in the workplace” – you do not need to talk about your problem solving strategies in your personal life), while the second part is coming up with a real life instance.

If you’ve a great example of an issue that you solved, you can work backwards with this type of query by coming up with a story that will impress the interviewers and then figuring out what your problem solving strategy was during the process. If you are not sure what procedure you used, consider the following:

  • Data Driven – The most impressive problem solving strategy is going to be data or fact driven. Any interview query about problem solving that involves a hard, data driven outcome is going to wow employers, and while these kinds of problem solving strategies are rare, they are immensely impressive.
  • Tapped Knowledge – Logic and knowledge is the real way that individuals make decisions. Seeing this in action is impressive to interviewers. The trick here is to make sure you sound confident in your knowledge and logic. Explain it, make sure you describe why it is logically sound, and be confident in yourself.
  • Situation Driven – If you cannot think of something data driven and you cannot find a way to sound confident with your logical and knowledge answer, then you might need to consider not having a specific problem solving strategy at all. Be someone that acknowledges that every situation has its own unique perspective, and that you change your problem solving approach relying on that perspective.

For instance:

“I consider myself a logical person, but I also try to approach each issue uniquely, and seek out solutions based on what the problem requirements. If it is something I can figure out on my own, I do it. If I need to look at historical decisions, I do that. If I need to inquire someone with expertise, I ask someone.

I remember that I was confronted with a very unusual challenge where someone dumped over 50 computer monitors inside of our store, and I knew that there were legal problems with disposing of them and moral and ethical issues with dumping them somewhere else, so I called the recycling center to see if they accepted donations, and they didn’t. I called GoodWill, and they demonstrated they did not accept monitors. I searched online and discovered it was a rare problem with no clear answer. I instantly found a recycling center with the lowest pricing, brought it up with my general manager, and we decided we would simply absorb the cost. It was more significant to dispose of them safely.”

With these types of instances, you took a smart approach to determining an answer to the issue, even though it was not necessarily a specific approach. You inquired people that should know, you used logic in your decision, and you did what you could. In the end, your company still had to dispose of them, but there is no harm in talking about an outcome that was not perfect as long as your logic procedure was in place. Not every situation is going to have a perfect ending, even when the right decisions go into the process.

 

 

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