SUMMARY

A Professional Engineer having more than 25 years of experience with diversity in Operations, HRM , Administration, Project Management and  Team management skills. Ability to lead in an environment of constant change. Experienced in Technical coordination, HR planning, performance management and general Administration. Quick learner and adapt well to changes in work place and eager to learn and take up new challenges.

SPECIALITIES :
• Operation & Maintenance.
• Job Evaluation and Grading
• Project Management
• Team Building.
• Customer & Vendor Management
• Visionary with ability to understand how daily operations shape overall results and goals.

• EXPERIENCE PROFILE                                                                                          25 Years

   

  • Senior Manager - Pakistan Telecommunication Company Limited ( P.T.C.L)
  • Sept 2016 till date
  • Human Resource Management & administration of 4 stations comprising of 30 staff members. Handle issues related to staff training, attendance, salary matters, loans, performance appraisal etc.
  • Introduced  job rotation within different stations after approval from HR to overcome shortage of staff  issues.
  • Ensure smooth operation of PTCL network for International traffic.
  • Supports Int’l Business Relation Section for planning & expansion of international submarine and cross border networks as per International business requirements.
  • Investigate and analyze sales feasibilities for orders and give feedback on technical, delivery time and capacity feasibility through submarine cable systems. Achieved 99% timely delivery of services.
  • POC for provisioning of support to LEA (Law Enforcing Agencies) in coordination with PTCL Regulatory Affairs.
  • Active member for different tendering committees (Tender Opening Committee, Technical Evaluation Committee) for Regional procurement.
  • Responsible to maintain SLA for 97.5% network availability.
  • Prepared JDs for the new created positions as well as redefine old one for the staff and officers in INS South. Develop score cards upto Manager level.
  • Execution of complete PMS Cycle for 2017.
  • Projects & Vendor Management for in-house projects related to International switching and transmission centers. Managed  Rs. 50 Lacs Environment Health and Safety Projects in 2016.
  • Provisioning of 24x7 Operations support to INOC for customers to provide one window operations for Service Calls (faults, complaints). Achieved 97% call completion.
  • Provisioning of 24x7 backend support to INOC service desk for change management of existing services and new operational requirements from domestic and international customers. 98% timely activation of services.
  • Ensure timely resolution of international voice and data traffic issues in INS south network. Avoid ticket escalation by timely resolution of faults with own network.
  • Introduced Service agreements with vendor for Air conditioning, reducing maintenance cost .

   

  • Manager (ITMC), P.T.C.L May 2009-Sept 2016
  • Human resource management and administration at divisional level for 2 stations comprising of 16 staff members.
  • Coordinate with zonal HR for staff cases related to local trainings, leave, salary issues. Submit performance appraisals of staff on semi- annual and annual basis.
  • Motivates staff by introducing Employee of the month program and arranging small gifts on birthdays.
  • Conduct interviews of regional staff for promotion cases.
  • Responsible for handling nearly 50 high revenue IPLCs and more than 65,000 international Voice circuits .Maintain SLA of 5%  for International connectivity.
  • Arrange budget for repair and maintenance cases from Finance .
  • Work with the PTCL Headquarters and Corporate Customers Team to implement service delivery requirements. Met 99 % deadlines for service delivery.
  • Provide technical feasibility for opening of new circuits via different submarine cable stations.( SMW3, SMW4, IMEWE )
  • 100% timely availability of Maintenance Notifications data to INOC in case of faults in IGEs, Submarine Cable systems etc.
  • Act as Field Coordinator for INOC , Islamabad. Handle customer complains as per trouble tickets received from INOC . Service calls completion is 98%.
  • Developed and maintained good relationship with customers by timely feedback to customers.

   

  • Senior Engineer ( NC&NS)-P.T.C.L Aug 2007- May 2009
  • Supervised more than 150 employees  at 3 different stations and 2 landing points. Plan and organize training needs for the staff.
  • Define goals for the staff for performance management. Co-ordinate with Regional HR for all the matters related to salary, transfer, postings, deputation, leave and disciplinary cases.
  • Played active role in companies VSS ( Volunteer Separation Scheme program  ) and achieved 40% employees opted for VSS.
  • Maintained submarine land cables stations, landing point and cable route security through private security agency. Reduced security cost by Rs.50,000/month after improving PTCL own patrolling.
  • Played role of Active member for different tendering committees (Tender Opening Committee, Technical Evaluation Committee, and Commercial Evaluation Committee & Price Negotiation Committee). Price negotiation with vendors with successful discount from 20% -40% .
  • Responsible for submission of project delivery reports and contractors performance. Solve complex technical problems by arranging meetings with the contractor and suppliers.
  • Ensured the project related work completes in time. Supervised teams during PATs with submission of deficiencies to the project Director. Coordinated with all teams and achieved the targets within deadline.
  • Scrutinize the bills after completion of work. Impose penalty where applicable.

   

  • Senior Engineer  SMW4 (O&M), P.T.C.L                                 Aug 2004- July 2007
  • Divisional Head for Karachi Terminal Station of SEA-ME-WE 4 Cable system
  • Staff management and Administration. Supervised a staff of 20 including four professional Engineers. Supervised O&M activities of SEA-ME-WE 4 cable system.
  • Coordinate with suppliers/ vendors for after sales Issues.
  • Represented PTCL in International meetings of SMW-4 Consortium for O&M activities related to SMW4 Cable.

   

  • Divisional Engineer (Int’l. Gateway), P.T.C.L Nov 2002- Aug 2004
  • Staff Management & Administration.
  • System Administration and Network Management. O&M of transgate 3.
  • Saved 2.0Million rupees by clock roll back of gateway exchange instead of buying new software patch forY2K bug.
  • Exchange planning and various physical expansions. Preventive/ corrective maintenance of the system to ensure smooth and interruption free traffic.
  • Divisional Engineer , P.T.C.L Nov 1996- Nov 2002
  • Responsible for supervising staff of more than 15 personnel, including assigning duties, training of staff, and managing financial matters related to the sub-divisional office.
  • Responsible for O&M and testing of all circuits including international, high speed DATA circuits of banks, ISP’s , Agencies and Embassies.

   

  • Executive Engineer , TeleCard (Pvt.) Limited Nov 1994- Jan 1996
  • Preparation of the tariff structure for different stations. Technical support to the marketing department of all stations.
  • Training of the Engineering staff on payphones. Performance monitoring of the team.
  • Achieved the target of installation of 10 payphones in one night for inauguration of payphone service in Hyderabad city.

   

  • Trainee Engineer, Siemens Pakistan (Pvt.) Ltd.             Feb 1993- Aug 1994
  • Preparation of technical offer for commercial team related to different projects.
  • Timely response to technical queries raised by the customers.

   

  • Electrical Engineer, Alcatel Pakistan (Pvt.) Ltd. Oct 1992- Feb 1993   
  • Supervision of Cable laying and pole erection in the OSP network. Covered an area of 20Kms.
  • Monitoring of civil works and reporting to Manager Operations .On site survey and preparation of route plan. Coordination with suppliers for timely provisioning of material at site.

  AWARDS/ ACHIEVEMENTS/ PROJECT RELATED ACTIVITIES

  ___________________________________________________________________________

   

  • Letter of Appreciation from General Manager for outstanding Team Support. (Year 2014)
  • Certificate of Achievement from Etisalat Academy by completing the e-learning requirements for course related to Customer Services. (Year 2011).
  • Act as a Team Leader for IMEWE OSP Project and completed same within deadline. (Year 2009).
  • Represent PTCL in the Cable Repair Operation of SMW4 Cable to repair fault in sea . (Year 2006).
  • Team Leader for Provisional Acceptance Testing of Alcatel Equipment for the SMW4 Cable station at Hawksbay Karachi (Year 2005).
  • Awarded Letter of Appreciation and Honoraria by the General Manager OTR in
  • Awarded Honoraria by the General Manager, Overseas Telecom Region in 2001 & 2002.
  • Team leader during feature testing and acceptance of the DCMEs in ITMC, Karachi. (Year 2002).
  • Active Member of the Team in upgrading from AXE-10 to Transgate 3+. (Year 2000).
  • Active Member in clocked roll back of AXE-10. ( Year 1999)

   

   PROFESSIONAL TRAININGS (FOREIGN)

  • In Japan by JICA : Five weeks course Int’l Telephone Communication July,  2001
  • In China by Huawei: Five weeks training on C&C08 Switching System. Sept, 2002
  • In France by Alcatel :Five weeks training on SMW4 cable system. Oct, 2004
  • In Germany by Alcatel: Three days Upgrade training for SMW-4. Aug 2007

   

  EDUCATION

   

  • 2010 MBA ( HRM ) / Preston Institute of Management Science & Technology Karachi.
  • 2007  (Telecom Engineering) /Indus Institute of Higher Education Karachi.
  • 1992 (Electronics)/ NED  University of Engineering & Technology Karachi.

   

  COMPUTER & SOFT SKILLS:-

  • Familiar with use of Microsoft Word , Excel ,Power Point and MS Outlook.
  • Good communication, negotiation and interpersonal skills.
  • Capable of meeting deadlines and targets.
  • Good sense of responsibility and coordination skills.