Engineer – I.T. Service Management

An adaptive and organized IT professional providing support to 100+ users. Excellent in problem solving. Good communication skills with user at all levels. Sound knowledge of hardware virtualization and computer networking technologies.

Always looking to gain knowledge and explore uncharted territory.

Certifications:
VMware Certified Professional 6 - Data Center Virtualization.
CCNA Routing and Switching.
MCSA Windows Server 2016.
MCSE Cloud Platform & Infrastructure.

Certifications (In Progress):
MCSE Productivity 2016

Certification Link:
https://www.youracclaim.com/user/shahzadahmed119

 

Last Resume Update February 25, 2019
Address Karachi, Pakistan
E-mail Locked
Phone Number Locked
Website Locked

Experience

Bol Media Group
Engineer – IT Service Management
Jan 2019 - Current
- Responsible for all application and system related issues.
- Configured RAID 0, RAID 1, RAID 5 and RAID 10 on HP and Dell Systems.
- Troubleshoot for HP Z Series and Dell Precision Series desktops.
- Installation, configuration and troubleshoot of Windows and MAC OS.
- Ensuring security and efficiency of IT Infrastructure.
- Level One support for all network related issues.
- Configuration of Cisco IP Phones, Soft Phones.
- Provide support via Remote Management Tools.
Avari Towers Karachi
I.T. Systems Administrator
Aug 2018 - Oct 2018
- I.T. Helpdesk/Support for Office Staff and Guests.
- Hardware and Software Procurement.
- Testing, Installing, and Upgrading Software, and Hardware.
- Data Backups and Systems Security.
- Deployment of new desktop, printers, access points and other IT devices.
- Bio-metric Attendance System troubleshooting & monitoring.
AAA Facility Management Pvt. Ltd.
Sr. I.T. Executive
Apr 2017 - Aug 2018
- HCM Software Implementation and Training.
- I.T. Helpdesk/Support for Head Office and Branches.
- Training of Employees.
- Hardware and Software Procurement.
- Testing, Installing, and Upgrading Software, and Hardware.
- Data Backups and Systems Security
TM Cargo & Logistics
I.T. Executive
Aug 2016 - Apr 2017
- IT Support and Troubleshooting.
- Evaluate performance and provide improvement in network.
- Test and configure new software and hardware.
- Regular data backups and software and hardware upgrade.
- Provide technical direction to co-workers.
Burque Corporation Pvt. Ltd.
Accountant
Dec 2011 - Jul 2012
- Maintain Fix Assets Register.
- Physical Audits for Fixed Assets.
- Monthly reporting to Manager Accounts.
Habib Bank Limited
Intern
Nov 2009 - Dec 2009
Internship in following departments
- Trade.
- Customer Service.
- General Banking.

Education

University of Karachi
Masters of Computer Science (MCS)
Jan 2011 - Jan 2013
Major - Data Communication & Networking.
University of Karachi
Post Graduate Diploma (PGD)
Jan 2010 - Dec 2010
Major - Statistics.
University of Karachi
Masters of Commerce (M.Com)
Jul 2007 - Jun 2009
Major - Finance Management.
University of Karachi
Bachelor of Commerce (B.Com)
Jan 2003 - Dec 2005

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