Assistant Operations Manager

An articulate and conscientious individual, who possesses a passion for building relationships with others, pursuing challenges, finding solutions to problems and exceeding expectations. Able to meet deadlines, stay organised and keep on track whilst balancing hectic schedules. Excellent communication skills, developed an understanding to establish a rapport with team members as well as customers. Well-practiced in, time management and people management skills and possess experience in conflict resolution. Fully aware of the needs of a contemporary and diverse / multicultural society. Accepting to step outside comfort zones and welcome new challenges.

Last Resume Update May 9, 2019
Address Lahore, Pakistan
E-mail Locked
Phone Number Locked
Website Locked

Experience

Mitie Group PLC UK
Assistant Operations Manager
Jan 2016 - Jan 2019

Lead, inspire, and mentor a team of 35 officers and associates along with 2 team leads within the cluster of 15 sites in the North London region.
Responsible for shift planning and liaising with other officers to ensure a smooth flow of operations and delivery on the targeted key performance indicators .
Designed, trained, and implemented a reporting system to improve records and facilitate tracking of required man power.
Shown ability to generate results through thoughtful process change and thoroughly leading people to deliver sustained results.

Zing Leisure Ltd. UK
Branch Supervisor
Oct 2015 - Sep 2018

Working as a supervisor to ensure department’s operations and achieve KPIs/Tasks.
Designed and documented production standard by working with operations.
Redefined processes to improve productivity and associate experience.

Beauty Forever Cosmetics Limited UK
Operations Manager
Sep 2015 - Feb 2016

Responsible for developing positive B2B connections.
Ensuring order placement and deliveries.
Maintaining books of accounts.
Negotiating with retailers for distribution of products.

Freelance
Private Tutor
Jan 2012 - Sep 2015

Private tutor for High school and College students.
Major Subjects: Physics, Maths, Chemistry, Economics, Financial Accounting

Kayseria
Branch Manager
Sep 2010 - Sep 2015

Managing sales targets and ensuring customer satisfaction.

Bell Canada
Floor Manager
Apr 2010 - Sep 2010

Inbound and Outbound call centre providing customer service and support along with marketing of newly launched mobile plans and products by Bell under its Solo division.

Education

Newcastle University
MSc International Business Management
Sep 2017 - Nov 2018

Notable Modules:
Strategic Business Analysis and Decision making.
International Business strategy, Marketing Research and planning.
Managing Across Cultures, Managing Change in Organisations.
Dissertation topic: "Impact of Diversity and International workforce on willingness to work in the UK".

Chartered Management Institute
CMI Level 5 Certificate in Leadership and Management
Jan 2017 - Jan 2017

Member since 2017

Notable modules:
Personal development as a manager and leader.
Conducting a management project.

University of Hertfordshire
BA(Hons.) Business Studies
Sep 2015 - Jul 2017

Key skills gained:
Gained a sound understanding of the basic concepts theories and techniques of business management and their application in real business.
Understanding of business-related problems, and the ability to generate and implement appropriate solutions.
Evaluating evidence, arguments and assumptions, reaching sound judgements and communicating effectively in complex business settings.
Understating of employment related laws, company law and corporate governance.
Working under crucial deadlines to produce best possible outcome of a task.

University of the Punjab
BCOM(IT)
Sep 2012 - Oct 2014

Advanced financial accounting.
Cost and management accounting.
Sales and income taxation.
Banking and finance.
Economics.

Board of Intermediate and secondary education, Lahore(Superior college of science)
FSc(Intermediate) Pre-Engineering
Sep 2010 - Apr 2012

Advance Mathematics.
Physics.
Chemistry.

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