Over 17 years’ experience as senior manager in Customer Service,call center and Business Development,Sales departments of organizations.
As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.
|Last Resume Update||February 4, 2019|
Surveying, dispatching, team management with quality control
Manager Customer Service/Operation/Sales
Developing action plans for growth in target markets.
Setting revenue and customer retention goals.
Coordinate the distribution of employee bonuses and incentives in accordance with company employees.
Conduct team performance reviews and administer rewards.
Manager Operation/Customer Service
2- Setting revenue and customer retention goals.
3- Providing information proactively to Senior Manager, such as weekly 4- status reports and quarterly business reviews.
5- Trained and supervised customer service professionals to ensure
6- Maintained day to day IT operation
7- Maintaining CCTV setup with incident management reports
Manager Customer Service Operation/Support
CYBERNET Consumer Support
Institute Bankers Pakistan
Emitech Mobile services(Black Berry)
Bayer Corp Pakistan
1-Developing action plans for growth in target markets.
2- Setting revenue and customer retention goals
3- Providing information proactively to Senior Manager, such as weekly status reports and quarterly business reviews 4- Trained and supervised customer service professionals to ensure optimum satisfaction of client’s
5- Day-to-day operations management of key issues impacting performance and customer service.
6- Coordinate the distribution of employee bonuses and incentives in accordance with company employees.
7- Conduct team performance reviews and administer rewards.
8- Maintained day to day IT operation
9- Maintaining CCTV setup with incident management reports
Associate Manager Customer Support/Operation
Designed quality control program and implement standards to coach employees toward high performance and success.
Assisted the department involved and top level management in solving severe issues which may have been produced due to firm’s services or products.
Created and maintained tailor-made customer care training program.
Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.
Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.
Customer Support Executive
Customer Support Executive
Master of Business Administration (MBA)
English Language Course
Microsoft Certified System Engineer
Diploma of Associate Engineer (D.A.E)