Management Opearations Customer Service call center BPO Security and surveillance

Over 17 years’ experience as senior manager in Customer Service,call center and Business Development,Sales departments of organizations.
As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.

Last Resume Update February 4, 2019
Address karachi, Pakistan
E-mail Locked
Phone Number Locked

Experience

D-VOYAGER
Project Manager
Sep 2018 - Current
Telenor micro finance bank pan Pakistan installation of cctv equipment
Surveying, dispatching, team management with quality control
TAYYABALY GROUP (SECURITY AND SURVEILLANCE COMPANY)
Manager Customer Service/Operation/Sales
Jun 2015 - Aug 2018
Working in All DVR, NVR and cameras installation, commissioning, surveys, costing etc.
Developing action plans for growth in target markets.
Setting revenue and customer retention goals.
Coordinate the distribution of employee bonuses and incentives in accordance with company employees.
Conduct team performance reviews and administer rewards.
E PLANET COMMUNICATION (PVT) (LTD)
Manager Operation/Customer Service
Jun 2013 - Dec 2014
1- Developing action plans for growth in target markets.
2- Setting revenue and customer retention goals.
3- Providing information proactively to Senior Manager, such as weekly 4- status reports and quarterly business reviews.                        
5- Trained and supervised customer service professionals to ensure       
6- Maintained day to day IT operation
7- Maintaining CCTV setup with  incident management reports
SYBRID (PVT.) LTD (LAKSON GROUP)
Manager Customer Service Operation/Support
Jun 2007 - Oct 2019
Worked as Manager Customer Support and managing below businesses,

McDonald
CYBERNET Consumer Support
Domino’s Pizza
Institute Bankers Pakistan
Emitech Mobile services(Black Berry)
Bayer Corp Pakistan
Princeton Travels
    
1-Developing action plans for growth in target markets.
2- Setting revenue and customer retention goals
3- Providing information proactively to Senior Manager, such as weekly status reports and quarterly business reviews                                     4- Trained and supervised customer service professionals to ensure optimum satisfaction of client’s
5- Day-to-day operations management of key issues impacting performance and customer service.
6- Coordinate the distribution of employee bonuses and incentives in accordance with company employees.
7- Conduct team performance reviews and administer rewards.
 8- Maintained day to day IT operation
 9- Maintaining CCTV setup with incident management reports
CYBER INTERNET SERVICE PVT (LTD (LAKSON GROUP)
Associate Manager Customer Support/Operation
Jul 2002 - Mar 2019
Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
Designed quality control program and implement standards to coach employees toward high performance and success.
Assisted the department involved and top level management in solving severe issues which may have been produced due to firm’s services or products.
Created and maintained tailor-made customer care training program.
Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.
Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.
ZUBAIR ASSOCIATES (AUTHORIZED RE-SELLER APPLE COMPUTER)
Customer Support Executive
Mar 1996 - Apr 2001
Installing, Supporting and Trouble Shooting of Apple computer, Installing Client Server based Network using OS Windows 2000 Server, Windows 2000 Professional, repairing laser printer, working on MS Office XP and MS Outlook Express.
KTF SYSTEMS PVT (LTD) (AUTHORIZED DISTRIBUTOR APPLE COMPUTER)
Customer Support Executive
Mar 1994 - Aug 1996
Installing, Supporting and Trouble Shooting of Apple computer, Installing Client Server based Network using OS Windows 2000 Server, Windows 2000 Professional, Windows NT 4.0 Server and Windows NT 4.0 Workstation, Working on MS Office XP and MS Outlook Express.

Education

Preston University
Master of Business Administration (MBA)
Jan 2011 - Mar 2013
General Management and HR
IBA
English Language Course
Jan 2010 - Mar 2010
English Language Course
Microsoft
Microsoft Certified System Engineer
Feb 2000 - Feb 2001
Microsoft Certified System Engineer
Karachi Univercity
Graduates
Feb 1996 - Jun 1998
Govt. College of Technology
Diploma of Associate Engineer (D.A.E)
Jan 1991 - Mar 1994
Electronics

Contact Candidate

Login or register as Employer to contact this candidate.