Telenor micro finance bank pan Pakistan installation of cctv equipment
Surveying, dispatching, team management with quality control

Working in All DVR, NVR and cameras installation, commissioning, surveys, costing etc.
Developing action plans for growth in target markets.
Setting revenue and customer retention goals.
Coordinate the distribution of employee bonuses and incentives in accordance with company employees.
Conduct team performance reviews and administer rewards.

1- Developing action plans for growth in target markets.
2- Setting revenue and customer retention goals.
3- Providing information proactively to Senior Manager, such as weekly 4- status reports and quarterly business reviews.                        
5- Trained and supervised customer service professionals to ensure       
6- Maintained day to day IT operation
7- Maintaining CCTV setup with  incident management reports

Worked as Manager Customer Support and managing below businesses,

McDonald
CYBERNET Consumer Support
Domino’s Pizza
Institute Bankers Pakistan
Emitech Mobile services(Black Berry)
Bayer Corp Pakistan
Princeton Travels
    
1-Developing action plans for growth in target markets.
2- Setting revenue and customer retention goals
3- Providing information proactively to Senior Manager, such as weekly status reports and quarterly business reviews                                     4- Trained and supervised customer service professionals to ensure optimum satisfaction of client’s
5- Day-to-day operations management of key issues impacting performance and customer service.
6- Coordinate the distribution of employee bonuses and incentives in accordance with company employees.
7- Conduct team performance reviews and administer rewards.
 8- Maintained day to day IT operation
 9- Maintaining CCTV setup with incident management reports

Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
Designed quality control program and implement standards to coach employees toward high performance and success.
Assisted the department involved and top level management in solving severe issues which may have been produced due to firm’s services or products.
Created and maintained tailor-made customer care training program.
Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.
Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.

Installing, Supporting and Trouble Shooting of Apple computer, Installing Client Server based Network using OS Windows 2000 Server, Windows 2000 Professional, repairing laser printer, working on MS Office XP and MS Outlook Express.

Installing, Supporting and Trouble Shooting of Apple computer, Installing Client Server based Network using OS Windows 2000 Server, Windows 2000 Professional, Windows NT 4.0 Server and Windows NT 4.0 Workstation, Working on MS Office XP and MS Outlook Express.

General Management and HR

English Language Course

Microsoft Certified System Engineer

Electronics